Returns & Exchanges
At The Cookie Countess, we want you to be completely satisfied with your baking and decorating supplies. If you are not happy with your purchase, you may return unused and unopened items within 30 days of delivery.
Verify Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 30 days; please note that food-grade items and digital downloads are final sale.
Submit a Request
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Merchandise Authorization (RMA).
Package Your Items
Securely pack the items in their original box or a similar sturdy container, including a copy of your packing slip or RMA form to ensure fast processing.
Ship and Refund
Affix your shipping label and drop the package off at any authorized carrier location; once received and inspected, we will issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing